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To recognise businesses which are committed to providing the very highest level of customer service, Nuffield Health, Bournemouth Hospital is sponsoring the Nuffield Health Excellence in Customer Service Award in this year’s Daily Echo-backed Dorset Business Awards.
2011 winner of the Excellence in Customer Service Award. Left to
right: Steve Murcer of NatWest, Carol Owen and Darren Bradley of BCHA
and Julie Baker of NatWest
The Nuffield Health Excellence in Customer Service Award is open to any company which has a BH/DT postcode or is based in Dorset and businesses can nominate themselves or be nominated by customers or suppliers.
The judging panel will be looking for entrants who have listened and responded to customer needs in order to gain a thorough understanding of the customer base. Entrants will also be judged on the initiatives which have put in place to integrate customer care in to the business such as staff training, communication and management.
Last year’s winner was BCHA. was acknowledged due to the support offered to people in vulnerable circumstances and to professionals trying to equip those in need. This not-for-profit specialist housing and social care provider
Carol Owen, customer services manager at BCHA, says: “We were thrilled to win the 2011 Excellence in Customer Service Award. It was a huge accolade for BCHA and a great honour to receive external recognition of the high level of customer service we provide.”
Carol adds: “We found the Dorset Business Awards a great initiative to be involved with – entering was a simple process, the Awards ceremony was a fantastic event, from which we made some great contacts, and we also benefited from some great positive PR coverage by becoming a winner which has increased our profile across Dorset.”
Nuffield Health Excellence in Customer Service Award checklist
Entrants will need to:
•Summarise the customer care policy
•Describe the initiatives in place to ensure all staff understand and put in to practice the principles of the customer care policy
•Highlight how the business monitors the quality of customer care provided and reacts to feedback
•Demonstrate how the business has made improvements in customer satisfaction
•Explain how the business is planning to maintain and / or improve performance in the future
Julie Frew of Nuffield Health Bournemouth Hospital, says: “With customer expectations continually rising, the business community is aware of the value and role that customer service plays in achieving business success. Our Award showcases Dorset companies which work closely with their customers to get a good understanding of their needs and provide them with a quality of service which exceeds expectations.”
The Awards are free to enter and entrants can submit an entry via www.dorsetbusinessawards.co.uk or print off an entry form and submit a paper-based entry. The closing date for entry is Friday September 14.
The Awards are also backed by the south’s leading radio station Wave 105 and supported by the Dorset Echo. For further information about the Awards or to purchase tickets for the Gala Dinner on November 29 please contact Shirley Ewart on 01202 714812.
by admin